Returns Policy

At Eighteen Twelve  we pride ourselves on ensuring that we do our absolute best for our customers when shopping with us. 

 

 

We send parcels to the exact address provided you on the order. If you make a mistake with your address, please do let us know as soon as possible and we will try our best to get this rectified but we cannot promise anything, but we will try our absolute best to ensure the parcel gets posted to the correct address.

 

 

Please do note that we accept no liability for any parcels that are lost, misplaced or incorrectly delivered if the address information provided is incorrect, so please do ensure you enter the correct details at time of purchase. Should the parcel be returned to us due to an address error, you not being in to receive the parcel (or failing to collect from your local post office), or for any other reason we will contact you and let you know that we will repost it to you, but we must add the relevant shipping fee onto the total cost of resending the parcel back out to you. The 'relevant shipping fee' for all UK parcels is based on the size and weight of your order, we will confirm re-delivery costs when we contact you to arrange the delivery.  Please also note that if the courier cannot deliver to your provided address due to you not being present to accept delivery, delivery to a nearby collection point is classed by both us and all couriers as a 'successful delivery', and we therefore accept no responsibility, and will issue no refunds, should you fail to collect it in the time period given. We will not under any circumstances refund an order which has failed to be delivered due to any of the above reasons.

 

 

All shipping time estimates are provided by the couriers. These are what they aim for in every possible situation, however please do understand that potential delays can occur, particularly at the minute due to the COVID-19 situation. These are, unfortunately, out of our control and we cannot issue any refunds for orders that are not delivered within the standard estimated timeframes. Our dispatch times should also be viewed as a guide, we will do our up most best to get all orders sent out as quickly as possible (usually towards the lower end of the dispatch time estimate), but during particularly busy periods some parcels may be sent slightly outside of these timelines.

 

 

We accept no liability for any missing orders if the tracking information for the parcel is showing the order as delivered to the provided address.

 

 

We DO NOT SHIP TO PO/APO BOXES - please provide a residential address for delivery. This is clearly stated on our checkout page within the shipping address field to reduce the chance of it being missed. If it is missed, and you enter a PO/APO Box address, this can cause delays with dispatch and delivery as we have to realise the PO Box error (this can be a number of days after you ordered), email you to request a residential address, and then wait for a response. This delay is not our fault and if you wish to cancel an order, the 8% deduction fee still stands.

 

 

Parcels are only shipped on weekdays - Saturday and Sunday are not working days.

 

If you do have any questions, please feel free to email us at:

Sarah@eighteen-twelve.co.uk